Waldorf Astoria Park City

Our recent stay at the Waldorf Astoria was extremely disappointing and far below what we expect from a property carrying this brand name. What is marketed as an ultimate five-star resort felt closer to a one-star experience where basic standards and guest care were consistently lacking. From the moment we entered the room, issues were apparent. We found hair in the shower upon arrival, and throughout our stay there was no hot water in the sinks. At a property of this caliber and price point, cl

Came here for our honeymoon the first week of February. We loved this hotel. They had a hot cocoa station every night and s'mores. The staff was friendly, helpful and kind. The hot tub was a vibe in the pool area. The rooms were super cute and clean, ours had a fire place inside. They also have a Pilates studio! The location was great. All around terrific experience.

Ski valet is fantastic and the nightly hot cocoa is amazing. Big issue with service: the night shuttle was one van for way too many people, and staff kept passing us back and forth like a hot potato. Ended up waiting outside in near-freezing rain for an hour before someone finally helped us get an Uber. Morning coffee is basically water, breakfast sausages were super dry, and the Aesop toiletries were inconsistent, one of the bottles seemed fake! Great location and cozy touches, but service a