Terms of Service

1. Acceptance of Terms

By accessing and using Vensho, you agree to be bound by these Terms of Service. Vensho is an event vendor marketplace connecting customers with verified service providers. If you do not accept these terms, you may not use our platform.

2. Description of Service

Vensho is a marketplace platform that connects event customers with qualified vendors and service providers. We do not directly provide services; we facilitate connections between buyers and sellers. Our platform includes vendor profiles, booking management, messaging, payments processing via Stripe, and dispute resolution.

3. User Accounts

You must be at least 18 years old to use Vensho. When registering an account, you agree to provide accurate information and maintain the confidentiality of your login credentials. You are fully responsible for all activity on your account and must notify us immediately of any unauthorized access or suspicious activity.

4. Vendor Terms

Vendors must maintain accurate profile information, respond to inquiries professionally, and honor all confirmed bookings. Vensho reserves the right to remove vendor listings that violate our policies or fail to meet service standards. Vendors agree to clearly communicate cancellation policies and service commitments to customers.

5. Customer Terms

Customers agree to communicate professionally with vendors, provide complete and accurate event details when booking, and review vendor cancellation policies before confirming bookings. Payment must be made through the Vensho platform; direct payments outside the platform are prohibited.

6. Payments & Fees

Vensho charges a platform fee (starting at 6%, with volume discounts down to 3.5%; as low as 3% on the Premium plan) on completed bookings. Payments are processed securely through Stripe and held in escrow until service delivery is confirmed. Customers receive full protection through escrow; refunds are issued if vendors cancel or fail to deliver agreed services.

Customers are charged an additional 5% Vensho Promise Fee on all bookings, covering escrow protection, milestone-based payment releases, and dispute resolution services.

7. Cancellation & Refunds

Each vendor sets their own cancellation policy, which is clearly displayed before booking confirmation. Vensho will process refunds according to the vendor's stated policy. If a vendor cancels without a valid reason, customers receive full refunds and priority matching with alternative vendors.

8. Intellectual Property

All Vensho content, design, and functionality are protected by copyright and intellectual property laws. You may not reproduce, distribute, or modify any platform content without written permission. By uploading content to Vensho, you grant us a license to use and display it on the platform.

9. Limitation of Liability

Vensho is provided "as is" without warranties. We are not liable for vendor performance, service quality issues, disputes, or damages from your use of the platform. Your sole remedy for any dispute is filing a claim through our dispute resolution process. Our liability is limited to fees you paid in the preceding 12 months.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Nevada, USA. Vensho is based in Las Vegas, Nevada. All disputes shall be subject to the exclusive jurisdiction of Nevada state courts.

11. Contact Information

For questions about these Terms of Service, please contact us at support@vensho.co. We will respond to inquiries within 5 business days.