Report an issue with a booking and get it resolved
File a Dispute
Describe the issue and desired resolution
We Investigate
Our team reviews both sides within 48 hours
Mediation
We work with both parties to find a fair outcome
Resolution
Refund, credit, or other agreed resolution
Select the category that best describes your issue.
If you experienced an emergency or safety threat, please contact local authorities first. Then reach out to our safety team at safety@vensho.co.